Privacy policy
Last updated 23rd March 2024
1. Introduction
This Privacy Policy describes how The Revel Puck Circus ("we", "us", or "our") collects, uses, and discloses your personal information when you use our website and purchase tickets through our box office.
By accessing or using the website, you agree to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.
2. Information we collect
We collect personal information from you in a number of ways, including when you:
- Purchase tickets through our third-party ticketing providers
- Sign up to our mailing list
- Apply for a paid or voluntary role with us
- Contact us through an online form
- Contact us directly by telephone, email, post or in person, including to give feedback
- Interact with us on social media
- Browse and navigate our website
3. What information do we collect?
Personal information
When you purchase tickets through our website, we may collect personal information such as your name, email address, phone number, billing address, and payment information.
Usage information
We may also collect information about your interactions with our website, including the pages you visit, the date and time of your visit, your IP address, and the browser you use.
4. How do we use your information?
1. Ticket purchases
We use your personal information to process and fulfil your ticket orders, to communicate with you about your order, and to provide customer assistance.
2. Improving our services
We may use usage information to analyse trends, administer our website, and improve our services and user experience.
3. Marketing communications
With your consent, we may send you promotional emails about upcoming events, special offers, and other information that we think may be of interest to you. You may opt out of receiving these emails at any time by following the instructions provided in the email.
5. Disclosure of your information
1. Service providers
We may disclose your personal information to third-party service providers who assist us in operating our website, processing payments, and fulfilling orders. These service providers are obligated to use your information only as necessary to provide services to us.
2. Legal requirements
We may disclose your personal information if required to do so by law or in response to a subpoena, court order, or other legal request.
Data security
We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.
6. Retention of your information
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
7. Children's privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will take appropriate steps to delete that information.
8. Changes to this privacy policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at contact@revelpucks.com.